Contact us
customerservice@lalu.co.uk
You can contact our team at any time using the email address provided. We endeavour to respond to your email within 24 hours.
Phone
0333 3055 774
Our telephone lines are open between 9am – 5pm Monday to Friday (with an hour closed for lunch between 1pm and 2pm).
Contact us
Please complete the contact form below if you would like to get in contact with our customer service team and a member of the team will be happy to assist you.
Any questions?
How can I contact Lalu?
You can contact Lalu via our online contact form, email, or telephone to discuss medical records retrieval, healthcare data services, or support requests.
How quickly will Lalu respond to my enquiry?
Our team aims to respond to enquiries as quickly as possible during normal business hours of 9am-5pm. Please note we take a lunch break between 1-2pm.
Can I request a demonstration of your services?
Yes. Prospective clients or customers can contact us to discuss their requirements and explore how Lalu can support their organisation. Please fill in the interest form here.
Does Lalu support organisations across the UK?
Yes. We work with healthcare, businesses and consumers throughout the UK, supporting access to consented and curated health data.
Can existing clients contact Lalu for support?
Absolutely. Existing clients can contact our support team for updates, assistance, and service-related enquiries. Or they can contact their designated Account Manager with any queries.